Question 1

How do I get to the hotel from Cancún?

Accepted Answer

Take the Ultramar ferry from Puerto Juárez (about 20 minutes). Florita 39 is a 3-minute walk from the ferry terminal, on Av. Hidalgo in the centre.

Question 2

Is there parking? Do I need a car?

Accepted Answer

Isla Mujeres is a car-free island in the centre — you won’t need one. We rent golf carts at the hotel, the best way to get around.

Question 3

What time is check-in and check-out?

Accepted Answer

Check-in is from 3:00 pm and check-out is at 12:00 pm. Early check-in and late check-out are subject to availability.

Question 4

Do the rooms have kitchens?

Accepted Answer

Yes — every model has a kitchenette or full kitchen. The duplex layouts also have a dining area.

Question 5

Is Zama Beach Club really included?

Accepted Answer

Yes. As a Florita 39 guest you enter Zama with no minimum spend and order freely. Ask us to arrange your day.

Question 6

Can you help with tours and transfers?

Accepted Answer

Of course. Our concierge arranges fishing tours, snorkel trips, airport transfers, a private chef and more — just ask before or during your stay.

Frequently asked